Items may be returned for a refund within 30 days of date shown on purchase invoice.

Refunds are always processed using the original method of payment at the time of purchase and will be processed within 1-10 business days of our online returns team receiving the goods. Processing times may be longer in seasonal periods.

Unfortunately, your postage charges on the return parcel will not be refunded.

EXCHANGES

Items may be returned for an exchange within 90 days of of date shown on purchase invoice.

If you are wishing to exchange your purchase for another size, style or colour please send an us email letting us know your order number and which item(s) you require so that we can check availability and if available place them on hold for you.

Once we confirm your requested exchange (style/size/colour) has been put on hold for you, you can then package your return making sure to include your receipt and post them to our Online Returns Team at the address listed above.

All items will be held for 10 days. If your return parcel, receipt and form have not been received by then the item(s) will be placed back on the shelf.

Note: Unfortunately, your postage charges on the return for an exchange are not refundable. If you are returning an item for exchange (ie: the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel (one free return parcel per receipt). 

We recommend that you return the product via Australia Post and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during transit and we therefore advise you take out shipment registration and insurance with your postal carrier. Fishon Co will not be responsible for parcels lost or damaged in transit if you choose not to insure.